Cancellation & rescheduling

Plans change, and that's okay. Here's how it works.

We need at least 48 hours' notice to cancel or reschedule free of charge.

How to change your booking

• Call or text us at 647-697-3599.
• Or reply to any of our confirmation messages.

With 48 hours' notice or more

Reschedule, cancel, change your access notes or add extras (like the oven or fridge) at no charge.

With less than 48 hours' notice

Your time has already been set aside, so changes inside 48 hours may not be free of charge. Call or text as early as you can and we'll do our best to help.

Your first booking: refundable deposit hold

For your first booking with us we'll text you a secure link for a refundable $50 deposit hold, once your date is confirmed. It's only there to lock in your crew's schedule. It isn't charged unless you cancel last-minute, and it's returned when your clean is done.

Recurring cleans

There's no contract. The same 48-hour notice applies to each visit, and you can pause or cancel your schedule any time.

If we need to adjust

If we ever need to change your arrival time, we'll text you first.